PRIVACY POLICY

Privacy Policy MaxWinMY — Your Personal Data Protection

MaxWinMY treats your privacy as a non-negotiable priority. This document clearly explains how we collect, store, use, and protect your personal information every time you use our platform.

Last Updated: 1 January 2026 Estimated reading time: 7 minutes

Your data is protected with industry-standard 256-bit SSL encryption.

256-bit SSL PDPA 2010

This Privacy Policy applies to all users of the MaxWinMY platform in maxwinmy.fun and its associated mobile apps. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of handling your data.

1. Information We Collect

MaxWinMY collects the information necessary to provide a secure, personalized, and high-quality service to every member. We only collect data that is truly needed — nothing more.

There are two main categories of information we collect:

Information you provide directly:

  • Full name, date of birth, and identity card or passport number for identity verification (KYC) purposes
  • Email address, phone number and residential address upon registration
  • Bank account or e-wallet information for deposit and fund withdrawal purposes
  • Any supporting documents you upload during the account verification process
  • Records of communications between you and our customer support team

Information collected automatically:

  • Your IP address, web browser type and device operating system
  • Game session data including date, time, game type and betting transactions
  • Cookie data and in-platform activity logs for user experience analysis
  • General geolocation information (country/state level) for legal compliance purposes

2. How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. MaxWinMY never uses your data for purposes unrelated to the provision of our online entertainment platform services.

  • Identity Verification (KYC ): Verifying that your account is genuine, protecting you from identity misuse, and fulfilling anti-money laundering (AML) legal requirements.
  • Transaction Processing: Verifying and processing your deposits and fund withdrawals safely and accurately via DuitNow, FPX, and your preferred e-wallet.
  • Customer Support: Providing relevant and personalized assistance when you contact our team — our agents can view your account history to resolve issues more quickly.
  • Account Security: Detecting unusual activity, suspicious login attempts, or potential fraud that could threaten your account and funds.
  • Experience Personalisation: Delivering promotions, bonus offers, and game recommendations suited to your playing habits and preferences.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out to you when necessary.
  • Legal Compliance: Meeting reporting obligations to the relevant authorities when required by Malaysian law.

MaxWinMY does not use your data for third-party marketing purposes and never sells your personal information to any external company.

3. Data Storage and Security

MaxWinMY invests seriously in cybersecurity infrastructure to ensure your personal data remains protected from both internal and external threats at all times.

  • All data is transmitted via HTTPS protocol with 256-bit SSL/TLS encryption — the global banking industry standard.
  • Account passwords are stored in hashed form using the bcrypt algorithm; we never store passwords in plain text.
  • MaxWinMY's data servers are equipped with multi-layered firewalls, intrusion detection systems (IDS), and 24/7 security monitoring.
  • Sensitive financial information such as bank account numbers is stored in encrypted format with access restricted to authorized personnel only.
  • Independent security audits are conducted periodically by accredited third-party cybersecurity firms.
  • Data is automatically backed up daily with storage across redundant locations to prevent data loss.
Data Type Retention Period Protection Method
Identity Information (KYC) 5 years after account closure AES-256 Encryption
Transaction Records 7 years (legal requirement) Encryption + restricted access
Game Session Logs 3 years Encrypted database
Communication Data 2 years SSL Encryption + secure archive
Cookie Data Up to 12 months Local device storage

4. Data Sharing with Third Parties

MaxWinMY does not sell, rent, or share your personal data with third parties for commercial marketing purposes. However, there are limited situations where data sharing is necessary for platform operations:

  • Payment Provider: Required transaction information is shared with payment processors such as Malaysian local banks and licensed e-wallet operators to complete your transactions.
  • Game Provider: Game software providers such as Pragmatic Play, Evolution Gaming, and Playtech may receive game session data required for the technical operation of their games.
  • KYC/AML Services: Licensed third-party identity verification service providers are used to process KYC checks securely and in compliance with applicable laws.
  • Legal Requirement: MaxWinMY will disclose data to government or law enforcement authorities if required by a valid court order or applicable Malaysian law.
  • Business Transfer: In the event of a company merger or acquisition, user data will be transferred to the new entity with appropriate notice given to members.

All MaxWinMY third-party partners are required to comply with strict data security standards and are prohibited from using your data for any purpose other than those specified in the service agreement.

5. Cookies and Tracking Technologies

MaxWinMY uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used.

  • Essential Cookies: Required for core platform operations such as login authentication, session security and language preferences. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous analytical data on how users interact with our platform for continuous improvement purposes.
  • Functional Cookies: Saving your personal preferences such as language, display theme, and game settings so you do not need to reconfigure them each time.
  • Marketing Cookies: Used to present relevant promotions to you within our platform only. You may opt to disable these cookies through your account settings.

You can manage cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain parts of the MaxWinMY platform.

6. Your Rights Over Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

  • Right of Access: You may request a copy of the personal data we hold about you at any time through customer support.
  • Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request an immediate correction.
  • Right to Erasure: You may request deletion of your personal data subject to applicable legal retention requirements (such as 7-year transaction records).
  • Right to Object to Processing: You have the right to object to the processing of your data for specific purposes such as direct marketing.
  • Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
  • Right to Withdraw Consent: You may withdraw consent for data processing at any time, though this may affect our ability to provide full services.

To exercise any of the rights above, please contact our Data Protection Officer (DPO) by email at [email protected]. Requests will be processed within 14 business days.

7. Children's Data Protection

MaxWinMY is an online entertainment platform that for individuals aged 18 and above only. We do not intentionally collect, store or process personal data from any individual under the age of 18.

  • All registrants are required to verify their age during the KYC process before their account is fully activated.
  • Should we find that data belonging to a person under the age of 18 has been collected inadvertently, that data will be deleted immediately and the account will be terminated.
  • Parents or guardians who discover that a minor has accessed our platform are asked to contact us immediately at [email protected].

8. Third-Party Links and Services

The MaxWinMY platform integrates carefully selected third-party services to deliver a complete gaming experience. However, each external service operates under its own privacy policy.

  • Game providers such as Pragmatic Play and Evolution Gaming operate their own gaming environments with separate privacy policies.
  • Payment providers such as local banks and e-wallet operators are responsible for data security within the boundaries of their own systems.
  • MaxWinMY is not responsible for the privacy practices of any third-party services that are not under our direct control.
  • We encourage you to read the privacy policy of the relevant third-party provider before using their services.

9. Privacy Policy Amendments

MaxWinMY reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We are committed to informing you of any significant changes.

  • Material changes will be communicated via in-platform notifications or email to all active members at least 7 days before taking effect.
  • The "Last Updated" date at the top of this page will be refreshed whenever changes are made.
  • Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated privacy terms.
  • Previous versions of the Privacy Policy are available upon request from our support team for historical reference.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how MaxWinMY handles your personal data, our team is available 24 hours a day, 7 days a week.

  • Privacy Email: [email protected] (use the email subject "Privacy Inquiry")
  • Live Chat: Available on the MaxWinMY platform — response time under 3 minutes
  • Response Time: Requests related to personal data are processed within 14 business days

MaxWinMY operates under Malaysian law. If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP).


6 Ways MaxWinMY Protects Your Privacy

Privacy is more than a written policy — it is a daily practice we uphold at every level of the platform.

Full 256-bit SSL Encryption

Every bit of data moving between your device and MaxWinMY servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions worldwide to ensure no third party can intercept your communications.

Full Malaysia PDPA Compliance

MaxWinMY operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We have a dedicated Data Protection Officer (DPO) appointed to ensure that every data handling process meets local legal requirements.

Strict No Data Selling Policy

We have never and will never sell, rent, or trade your personal data to any third party for commercial gain. Your data belongs to you — it is not a transferable business asset of MaxWinMY.

Full Control in Your Hands

Through your MaxWinMY account settings, you can manage your own privacy preferences — from marketing cookies to promotional communication options. You can also request access, correction, or deletion of your data at any time without hassle.

Periodic Independent Security Audits

The data security infrastructure of MaxWinMY is regularly assessed by accredited independent cybersecurity audit firms. Audit findings are used to close any technical vulnerabilities before they can be exploited by irresponsible parties.

Internal Minimum Data Access

Only MaxWinMY staff who require access to specific data to perform their duties are authorised to view the relevant information. The "need-to-know" principle is strictly enforced at all levels of our organisation.


You Hold Full Control Over Your Data

MaxWinMY believes that genuine privacy means giving users real control — not just listing rights in a lengthy document nobody reads. Every right we state can be exercised directly through your account or our customer support.

We will not question your reason for wanting to access or delete your data. Our request process is designed to be simple, fast, and free from unnecessary bureaucracy.

  • Request a copy of all personal data we hold about you
  • Correct inaccurate or outdated information within 48 hours
  • Delete your data (subject to legal retention requirements)
  • Object to data processing for marketing purposes
  • Export your data in a portable format (CSV or JSON)
  • Withdraw consent for data processing at any time
  • File a complaint with Malaysia's JPDP if unsatisfied

Frequently Asked Privacy Questions

MaxWinMY will only disclose data to authorities when required by a valid court order or Malaysian law. We do not voluntarily disclose data without an official order, and we will notify you of such requests to the extent permitted by law.

Financial transaction records are retained for 7 years in accordance with Malaysia's anti-money laundering legal requirements. Identity information (KYC) is retained for 5 years after account closure. Other data not subject to legal retention requirements will be deleted within 90 days of account closure.

Yes, you have the right to request a full export of all your personal data in CSV or JSON format. Submit your request to [email protected] with the subject line "Data Access Request". Requests will be processed within 14 business days and the data will be sent to the email address registered to your account.

In the event of a merger or acquisition, the new entity will be required to comply with this Privacy Policy or an equivalent standard. You will be notified by email at least 30 days before any change of ownership that affects your data, and you will be given the option to delete your account and data before the transfer takes place.

Play with Peace of Mind — Your Privacy is Guaranteed

MaxWinMY not only offers the best online entertainment experience in Malaysia — we also ensure every aspect of your personal data is protected to the highest industry standards. Register now and enjoy true peace of mind.

256-bit SSL PDPA 2010 Compliant No Data Selling 24/7 Support
500,000+
Registered Malaysian Members
< 3 Minutes
Support Response Time
Since 2018
Trusted by Malaysian Players

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